Customer Service Standards

Customer Service Standards

Our purpose is to put the customer at the heart of everything we do. However customers get in touch with us we always aim to consistently provide an excellent and efficient service.

We take pride in treating people well, being accessible and providing a helpful resolution to any enquiry.

We have a range of Service Standards which apply across the whole organisation so that customers are aware of what levels of service they can expect from us.

If any of our customers ever feel disappointed about any aspect of our service we would like to know as we want to ensure that everyone who contacts us, for whatever reason, is pleased with the service that they receive.

Corporate Service Standards

We are committed to providing all our customers with an excellent service.

We always aim to:

  • See you promptly upon arrival at any of our offices
  • Deal with your enquiry or service request quickly and efficiently
  • Keep you informed
  • Listen and be courteous and helpful
  • Treat you fairly and equally
  • Arrange Meeting to resolve any issues, if required
  • Keep our website up to date and accessible

You can normally expect:

  • To be seen promptly of your arrival at our offices
  • To have your telephone call answered within 3 rings
  • To receive a response the same day to any answer phone or voicemail message you have left
  • To receive a reply to letters and emails within 10 working days
  • To have any complaint dealt with promptly and following our complaints procedures.


Marcus Gunning

Managing Director

ET Hire Ltd